Please fill out the form below to submit a service request.
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Service Request Form
1 ) Submit Your Service Request
You will automatically receive a service confirmation email.
2 ) Receive Your Quotation or RMA
Our service department will reach out to you within two business days.
3 ) Ship Your Unit to GEO
Our Shipping Address is: 2190 Smithtown Avenue, Ronkonkoma, NY, 11779 USA
4 ) GEO Engineers Will Evaluate, Estimate, and Execute.
If applicable, you will now receive a service estimate and estimated return date.
5 ) Performance Testing
All units will undergo any requested testing and verification, as well as our own internal testing.
6 ) Notice of Service Completion
You will receive an email notifying you that your requested services are completed, along with digital copies of your requested testing data.
7 ) Notice of Return Shipment
You will receive an email before your unit has shipped, containing the tracking number.
8 ) Follow Up Phone Call
Seven days after you have received your unit, GEO will reach out to you to ensure your satisfaction.